Last updated: 5 November 2026
This website is operated by Lord and Lady International Pty. Ltd. (ABN 49 661 052 704), trading as Lord & Lady ("we", "us", "our"). These terms apply when you use our website or buy from us. By placing an order you agree to them, together with our Privacy Policy, Refund Policy and Shipping Policy.
Nothing in these terms excludes, restricts or changes any right you have under the Australian Consumer Law or any other law that cannot be excluded.
If you subscribe to regular deliveries, our Subscription Agreement also applies. It explains how billing, reminders, skipping, pausing and cancelling work. You accept it at checkout, and you can read the current version at any time.
Our treats and food are made for dogs. They are not for human consumption. Please read each product's ingredients and feeding guide before use, introduce new foods gradually, and always provide fresh water. If your dog has allergies, a medical condition or a special diet, check with your vet first. Feeding guidance on our website, including guidance based on your pet's profile, is general information and not veterinary advice.
We try to describe and photograph our products accurately. Colours and sizes may vary slightly because our products are made from natural ingredients.
Prices are in Australian dollars and include GST. We may change prices at any time, but a change won't affect an order you have already placed. Payment is processed securely through Shopify at checkout. If a product is listed at an obviously wrong price, we may cancel the order and refund you in full.
Your order is an offer to buy. A contract is formed when we confirm your order by email. We may decline or cancel an order, for example if a product is unavailable, and we will refund you in full if we do.
If you create an account, you are responsible for keeping your sign-in details secure. When you add pets, photos or reviews, you confirm you have the right to share them and you allow us to use them to run our services. Reviews and photos you choose to publish may be shown on our website. We may remove content that is unlawful, offensive or misleading.
The content on this website, including our name, logo, text, photos and illustrations, belongs to us or our licensors. You may not copy or reuse it without our written permission.
To the extent the law allows, we are not liable for any indirect or consequential loss arising from your use of our website or products. Where our liability can't be excluded but can be limited, it is limited to replacing the goods, supplying equivalent goods, or refunding what you paid.
We may update these terms from time to time. The version on this page when you place an order is the one that applies to that order.
These terms are governed by the laws of Victoria, Australia.
Lord and Lady International Pty. Ltd.
118 Learmonth St, Alfredton VIC 3350
support@lordandlady.com
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