Last updated: 5 November 2026
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or a refund. If it has a minor failure, we will fix it by replacing it or refunding you.
If your order arrives damaged, faulty, past its best-before date, or isn't what you ordered, please email us at support@lordandlady.com within 14 days of delivery. Include your order number and a photo of the product and its packaging. We will send a replacement or refund you, including any shipping you paid. You don't need to send the product back unless we ask you to.
Because our products are food, we can't accept returns of opened products for hygiene and safety reasons. If you change your mind about an unopened product in its original packaging, contact us within 14 days of delivery and we will arrange a refund of the product price. Return shipping is at your cost.
You can skip, pause or cancel a subscription delivery from My Account before it is charged. We email you a reminder 3 days before each charge. Once a delivery has been charged and dispatched, the policy above applies to it. See our Subscription Agreement for details.
Approved refunds go back to your original payment method, usually within 5–10 business days, depending on your bank.
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