Frequently Asked Questions
It's All Here
General Purchase and Delivery Questions
Where is my order?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
How can I return my purchase?
If you have changed your mind you can return an item to us if the product is unopened and in a resell-able state. We cannot accept returns if the product has been opened but your dog does not like the food.
If you have a subscription with us, we will send you a reminder email 3 days prior to your order being dispatched so as to give you plenty of time to ensure you still want the order or if you would prefer to move it back to a later date.
To return an item to us, please send it to the address below, including your 6 digit order number and contact details in your parcel.
Please note, this is not a free post address and you will need to return an item this way if:
- You have set up a subscription recurring order but have changed your mind.
- You would like to cancel your order but it has already been processed.
When will I receive my refund?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
Subscription
How do I set up a subscription?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
How do I change/cancel my subscription?
If you have changed your mind you can return an item to us if the product is unopened and in a resell-able state. We cannot accept returns if the product has been opened but your dog does not like the food.
If you have a subscription with us, we will send you a reminder email 3 days prior to your order being dispatched so as to give you plenty of time to ensure you still want the order or if you would prefer to move it back to a later date.
To return an item to us, please send it to the address below, including your 6 digit order number and contact details in your parcel.
Please note, this is not a free post address and you will need to return an item this way if:
- You have set up a subscription recurring order but have changed your mind.
- You would like to cancel your order but it has already been processed.
How do I edit my next subscription date?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
How do I pay for my subscription, and when will I be charged?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
How do I update my payment details?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
I’ve been given a new card and forgotten to update my subscription and now my delivery has failed. Help!
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
Will I be charged subscription fees?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
How do I update my shipping and billing address?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
How do I get free delivery on my subscription order?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
How do I combine multiple subscription products into one single delivery to qualify for free delivery?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
How do I swap/remove a discount code on a subscription?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
How do I apply a PoochRewards discount voucher to my next subscription order?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
Why is my discount code not coming off my total amount and only products?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
Discount Codes, Offers & Exclusions
What rules apply to E-Gift Cards?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
Can I buy an E-Gift Card for someone else?
If you have changed your mind you can return an item to us if the product is unopened and in a resell-able state. We cannot accept returns if the product has been opened but your dog does not like the food.
If you have a subscription with us, we will send you a reminder email 3 days prior to your order being dispatched so as to give you plenty of time to ensure you still want the order or if you would prefer to move it back to a later date.
To return an item to us, please send it to the address below, including your 6 digit order number and contact details in your parcel.
Please note, this is not a free post address and you will need to return an item this way if:
- You have set up a subscription recurring order but have changed your mind.
- You would like to cancel your order but it has already been processed.
Can I use a discount code when purchasing an E-Gift Card?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
Can I use my E-Gift Card more than once?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
Can I use more than one E-Gift Card towards a purchase?
When you purchase any product from the Lord and Lady Website you should receive a shipping notification and a tracking number with a link. If you have any questions or concerns, please don't hesitate to contact us at admin@lordandlady.com
At Lord and Lady, we may be boutique in size, but we’re mighty in our mission: to help you care for your pets like royalty—because true love is loyal, inside and out.
With all our best,
The Lord and Lady Team 👑🐾
Australian Made
Nothing But the Best for Your Best Friend
Follow Us on Instagram
Follow us along @username on Instagram
